Privacy Policy
Last updated: 2025-06-21
The Simple Version
I respect your privacy. I collect only the information I need to provide IT services to your business, I don’t sell or share your information with anyone else, and I protect it responsibly.
What Information I Collect
Contact Information
- Name, business name, phone number, email address
- Information you provide through contact forms, emails, or phone calls
- Service requests and project details
Website Information
- Basic website analytics (visitor numbers, popular pages)
- Technical information needed to provide hosting and support services
Business Information
- Information about your technology needs and business requirements
- Technical details about your systems when providing IT support
How I Use Your Information
- Provide services you’ve requested (websites, IT support, hosting, etc.)
- Communicate about projects, support issues, and business matters
- Send newsletters if you’ve opted in (planned feature)
- Improve services based on your feedback and needs
I do NOT:
- Sell your information to anyone
- Share your information with third parties (except as noted below)
- Use your information for marketing to other people
- Send spam or unwanted communications
When I Share Information
Service Providers: Sometimes I work with other professionals (web designers, specialists) to serve your needs better. They only get information necessary to help with your project.
Legal Requirements: I’ll share information if required by law, but this is extremely rare for small business IT services.
Business Transfers: If I ever sell my business, client information would transfer to the new owner.
How I Protect Your Information
- Secure hosting with regular backups and security updates
- Limited access – only I have access to client information
- Professional standards – I treat your business information confidentially
- Reasonable security measures appropriate for a small business
Your Rights
- Access – Ask what information I have about you
- Correction – Ask me to update incorrect information
- Deletion – Ask me to delete your information (subject to business record requirements)
- Opt-out – Unsubscribe from newsletters or marketing communications anytime
Cookies and Website Analytics
This website uses basic analytics to understand how people use the site (like which pages are most popular). This helps me improve the website and services.
No tracking across other websites or invasive data collection.
Newsletter (Future)
If you sign up for my planned monthly newsletter:
- You can unsubscribe anytime
- I won’t share your email with anyone else
- Newsletter content will be IT tips and business technology information
Changes to This Policy
I’ll update this policy if my practices change. Major changes will be communicated to existing clients.
Questions?
If you have questions about this privacy policy or how I handle your information:
Email: lisa@smithtechsupport.com
Phone: (561) 877-0787
This policy covers Smith IT Consulting & Technical Support, LLC services. It’s written in plain English because privacy policies shouldn’t require a law degree to understand.